BCP Homes Leaseholder Consultation

Reviewing our leaseholder services

BCP Homes is bringing together leasehold services across Bournemouth and Poole to ensure we have a clearer and more consistent approach for everyone.

As part of this process we are also making improvements so that:

information is easier to understand
communication is clearer
you know your rights and responsibilities
services better meet your needs

Please note this consultation only applies to leaseholders in Bournemouth and Poole, as there is no council-owned housing in Christchurch.

How can you help

We are asking for your views on how we manage leasehold homes and support leaseholders.

We are working on three important documents:

a new Leasehold Policy: This sets out how we manage leasehold homes, including roles, responsibilities and how decisions are made.
a new Leasehold Service Standard: This explains what you can expect from our services, including communication and timescales.
an updated Leaseholder Information Pack: Gives clear guidance on how leasehold works, including service charges, repairs and your rights.

We want to check:

if the documents include the right topics
if they are clear and useful
what might be missing
what could be improved

All three documents are in draft form. This means they are not final and your feedback will help shape them.

How your feedback will be used

We will use your feedback to help us:

improve the way we communicate
strengthen our policies and service standards
make sure services reflect what leaseholders need

This page will be updated so you can see what has changed as a result of the consultation.

How to take part

There are a few ways you can share your views:

complete a feedback form on line
go to your local BCP library and complete a paper copy
download a copy and return it to BCP Homes Leaseholder Consultation, Consultation and Research Team, BCP Council. Civic Offices, Bournemouth, BH2 6DY

We:

Want to understand the views of:

BCP Homes

Leaseholders of BCP Homes properties

About:

Your views on how leasehold homes are managed and the services provided to leaseholders

Why:

So that we can understand what matters most to leaseholders and make sure our leasehold services are clear, fair, consistent and meet your needs.

Outcome:

Updated leasehold documents, including a new Leasehold Policy, a new Leaseholder Service Standard and an updated Leaseholder Information Pack, informed by the views shared through this consultation.

Dates:

Wednesday 15 July to Wednesday 12 August

Take the Survey

Information Documents

Key Dates

Consultation starts:

12:00pm Wednesday 15 July

Consultation ends:

11.59pm Wednesday 12 August

Who's listening

Councillor Keiron Wilson

Cabinet member for Housing and Regulatory Services