BCP Homes professional behaviours consultation
Have your say
BCP Homes is seeking views from residents and stakeholders on its draft Professional Behaviours document.
The document sets out the standards of behaviour residents should be able to expect from everyone delivering housing services on behalf of BCP Homes, including employees, agency staff and contractors.
These standards are based on the council’s core values and have been shaped by what residents have told us matters most, drawing on feedback from residents groups, surveys, complaints, compliments and recognised good practice from across the social housing sector.
We want to know whether the draft standards are clear, meaningful and reflect the behaviours residents expect from BCP Homes.
What the draft document covers
The draft Professional Behaviours document sets out how BCP Homes expects its staff and contractors to behave to deliver the council's five core values:
- We treat everyone with respect
- We are passionate about our communities
- We have integrity
- We embrace innovation
- We take pride in what we do
It also explains how BCP Homes will listen to feedback, learn from residents’ experiences and continue to improve services.
How to comment
Please read the draft Professional Behaviours document and send us your comments by email.
You may wish to tell us:
- whether the standards are clear and easy to understand
- whether anything important is missing
- whether any wording could be improved
- whether the standards reflect what residents should expect from BCP Homes
- any other comments or suggestions you would like us to consider
Please send your comments to: bcphomes@bcpcouncil.gov.uk
Please include Professional Behaviours consultation in the subject line of your email.
Information Document
Consultation dates:
Consultation starts: Tuesday 15 September
Consultation ends: Midday Tuesday 13 October
Contact us
What happens next
All comments received will be reviewed and considered before the Professional Behaviours document is finalised.
Your feedback will help make sure the standards are relevant, meaningful and focused on what matters most to residents.
Alternative formats or support
If you need this information in another format, or need support to share your views, please contact BCP Homes:
Telephone: 0800 028 1870
Email: bcphomes@bcpcouncil.gov.uk
Phases
Consultation
We: BCP Homes, part of BCP Council
Want to understand the views of: BCP Homes residents, tenants, leaseholders, resident groups, staff, partners and anyone with an interest in housing services
About: Your views on our draft BCP Homes Professional Behaviours document
So that: We know whether the draft standards are clear, meaningful and reflect the behaviours residents should be able to expect from everyone delivering housing services on behalf of BCP Homes.
We also want to understand whether there is anything missing, anything that could be improved, or any changes that would make the document more useful and relevant to residents.
We can: Reflect the views of residents and other stakeholders before the BCP Homes Professional Behaviours document is finalised.
Consultation dates: Tuesday 15 September to Midday Tuesday 13 October
EN
PL
PT
RO