Our Approach to Learning and Development at BCP Homes
Have your say
BCP Homes is seeking views on "Our Approach to Learning and Development".
Our approach applies to BCP Homes staff in housing related roles, including staff who deliver housing services directly and those who manage or oversee those services.
BCP Homes has developed a proposed approach in response to new national standards for social housing landlords, which come into force on 1 October 2026.
The standards say landlords must explain how they will support staff to develop the skills, knowledge, experience and behaviour needed to deliver good housing services.
We would like to hear your views before our approach is finalised.
What the Learning and Development document covers
The proposed approach explains how BCP Homes will support staff learning and development to ensure staff have the skills, knowledge and experience needed to provide good quality homes and services.
It sets out:
- which housing related roles are covered
- how learning and development needs will be identified
- the training, qualifications and professional development expected for different roles
- qualification requirements for senior housing managers and directors
- how learning and development will be monitored and reviewed
- the responsibilities of managers and staff
- how learning and development links to performance management and service improvement
Our approach also explains how resident feedback, satisfaction surveys, complaints, performance information and regulatory requirements will be used to help shape learning and development priorities.
How to comment
Please read Our Approach to Learning and Development and send us your comments by email.
You may wish to tell us:
- whether the approach is clear and easy to understand
- whether it explains how staff will be supported to develop the skills they need
- whether there is anything you think should be added, changed or removed
- any other comments or suggestions you would like us to consider
Please send your comments to: bcphomes@bcpcouncil.gov.uk
Please include BCP Homes Learning and Development consultation in the subject line of your email.
Information Document
Key dates:
Consultation starts: Tuesday 15 September
Consultation ends: Midday on Tuesday 13 October
Contact us
What happens next
All comments received will be reviewed and considered before the approach is finalised.
Your feedback will help make sure the document is relevant, meaningful and focused on what matters most to residents.
Alternative formats or support
If you need this information in another format, or need support to share your views, please contact BCP Homes:
Telephone: 0800 028 1870
Email: bcphomes@bcpcouncil.gov.uk
Phases
Consultation
We: BCP Homes, part of BCP Council
Want to understand the views of: BCP Homes residents, tenants, leaseholders, resident groups, staff, partners and anyone with an interest in housing services
About: Your views on our approach to Learning and Development at BCP Homes
So that: We know whether the approach is clear, useful and explains how BCP Homes will support staff to develop the skills, knowledge, experience and behaviour needed to deliver good housing services. We also want to understand whether anything is missing, unclear or could be improved before the document is finalised.
We can: Take account of the views of residents and other stakeholders before the approach is finalised.
Consultation dates: Tuesday 15 September to Midday Tuesday 13 October
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