BCP Homes Tenant Satisfaction Survey 2024

Some of BCP Homes tenants received a call, email, or letter, inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. The survey ran from mid-October until the end of November 2024.

Results

We collected all our data for the TSM’s in 2024 and sent these to the Regulator.

A summary of the results are published for tenants to see.

Full details of the TSM’s can be found here Tenant Satisfaction Measures.

An easy read version is also available TSM's Easy Read.

Tenant Satisfaction Measures

The Regulator of Social Housing is the organisation that is responsible for regulating housing associations and councils that provide social housing.

One of the ways in which the Regulator does this is through a set of regulatory standards. It has recently introduced a new standard, the Tenant Satisfaction Measures (TSM’s) Standard, that requires all social landlords to collect and provide information to show how they are performing.

There are two types of TSM’s. One set will require us to collect and provide information to show how we are performing in keeping our homes and tenants safe.

The other will require us to carry out a survey of tenants to see how satisfied they are with the services that we provide. This will include satisfaction with repairs, complaint handling, dealing with anti-social behaviour and listening to tenants’ views. We have commissioned an external organisation, Darmax Research Limited, to help us carry out the survey.