Family Hubs and Early Help Impact Surveys

We are inviting parents, carers, young people, families, and professionals to share their views on Family Hubs and Early Help services across Bournemouth, Christchurch and Poole.

The surveys aim to understand how services are currently being used, experienced and accessed, and how effective they are in meeting the needs of children, young people and families, and other respondents. Your feedback will help us to understand what is working well, where improvements can be made, and how we can continue to develop services that are accessible, responsive, and meet the needs of our communities.

We welcome feedback from those who currently use Family Hub services, as well as those who have not yet accessed support, to ensure we gain a full picture of local need and experience.

We recognise that every family’s experience is unique, and we are committed to listening to and learning from you as experts. Your views are important and will directly inform the future development and delivery of Family Hubs and Early Help support across BCP.

There are 3 surveys to choose from below:

1. Parents and Carers
2. Young People
3. Other Respondents

If you have any questions or require an alternative language or format, please email familyinformation@bcpcouncil.gov.uk, providing your name, address, and telephone number. Support is available with helping complete the surveys in Family Hubs and paper copies are available for download on each survey page, and on request in any BCP library and Family Hubs.

The surveys will close on 31 August 2026.