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Some of BCP Homes tenants will soon receive a call, email, or letter, inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. The survey will run from Monday 4 September until 5pm on Sunday 8 October.
Tenant Satisfaction Measures
The Regulator of Social Housing is the organisation that is responsible for regulating housing associations and councils that provide social housing.
One of the ways in which the Regulator does this is through a set of regulatory standards. It has recently introduced a new standard, the Tenant Satisfaction Measures (TSM’s) Standard, that requires all social landlords to collect and provide information to show how they are performing.
What are the Tenant Satisfaction Measures?
There are two types of TSM’s. One set will require us to collect and provide information to show how we are performing in keeping our homes and tenants safe.
The other will require us to carry out a survey of tenants to see how satisfied they are with the services that we provide. This will include satisfaction with repairs, complaint handling, dealing with anti-social behaviour and listening to tenants’ views. We have commissioned an external organisation, Eventure Research Limited, to help us carry out the survey.
Taking part in the survey
From the beginning of September through to 8 October, Enventure Research will select some of our tenants who will receive a call, email or letter inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. This feedback will help us understand where we need to make improvements.
Tenants who take part in the survey will be eligible for entry into a prize draw with the chance to win a £50 shopping voucher.
Results
We will have collected all our data for the TSM’s by April next year. In the summer we will send the results to the Regulator and publish them for tenants to see.
Some of BCP Homes tenants will soon receive a call, email, or letter, inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. The survey will run from Monday 4 September until 5pm on Sunday 8 October.
Tenant Satisfaction Measures
The Regulator of Social Housing is the organisation that is responsible for regulating housing associations and councils that provide social housing.
One of the ways in which the Regulator does this is through a set of regulatory standards. It has recently introduced a new standard, the Tenant Satisfaction Measures (TSM’s) Standard, that requires all social landlords to collect and provide information to show how they are performing.
What are the Tenant Satisfaction Measures?
There are two types of TSM’s. One set will require us to collect and provide information to show how we are performing in keeping our homes and tenants safe.
The other will require us to carry out a survey of tenants to see how satisfied they are with the services that we provide. This will include satisfaction with repairs, complaint handling, dealing with anti-social behaviour and listening to tenants’ views. We have commissioned an external organisation, Eventure Research Limited, to help us carry out the survey.
Taking part in the survey
From the beginning of September through to 8 October, Enventure Research will select some of our tenants who will receive a call, email or letter inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. This feedback will help us understand where we need to make improvements.
Tenants who take part in the survey will be eligible for entry into a prize draw with the chance to win a £50 shopping voucher.
Results
We will have collected all our data for the TSM’s by April next year. In the summer we will send the results to the Regulator and publish them for tenants to see.
