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Some of BCP Homes tenants received a call, email, or letter from Enventure Research inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. The survey ran from Monday 4 September until Sunday 8 October.
You said
There are 22 Tenant Satisfaction Measures, covering five themes. Ten of these will be measured by landlords directly and 12 will be measured by landlords carrying out tenant perception surveys.
The questions cover overall satisfaction and: • keeping properties in good repair • maintaining building safety • respectful and helpful engagement • effective handling of complaints • responsible neighbourhood management.
The survey was part of the new standard which has been introduced by the Regulator of Social Housing, to assess how well social housing landlords in England are doing at providing good quality homes and services.
The national results will be published on the Regulator of Social Housing’s website, enabling tenants to compare the performance of their landlord against other social housing landlords.
Results from the survey show that BCP Homes has good levels of satisfaction across a wide range of services, including our overall service. This is a positive outcome and a reflection of the work our teams do each day.
Some of BCP Homes tenants received a call, email, or letter from Enventure Research inviting them to take part in a 10-minute survey about their experiences of BCP Homes and its services. The survey ran from Monday 4 September until Sunday 8 October.
You said
There are 22 Tenant Satisfaction Measures, covering five themes. Ten of these will be measured by landlords directly and 12 will be measured by landlords carrying out tenant perception surveys.
The questions cover overall satisfaction and: • keeping properties in good repair • maintaining building safety • respectful and helpful engagement • effective handling of complaints • responsible neighbourhood management.
The survey was part of the new standard which has been introduced by the Regulator of Social Housing, to assess how well social housing landlords in England are doing at providing good quality homes and services.
The national results will be published on the Regulator of Social Housing’s website, enabling tenants to compare the performance of their landlord against other social housing landlords.
Results from the survey show that BCP Homes has good levels of satisfaction across a wide range of services, including our overall service. This is a positive outcome and a reflection of the work our teams do each day.
